Have questions about our products, ordering process, or policies? Our FAQ section provides clear answers to the most common inquiries regarding research peptide use, shipping, payments, and compliance. If you don’t find the information you’re looking for, our support team is always ready to help.
What products are available from CrescentChems?
We offer a comprehensive catalog of peptides designed exclusively for in vitro applications and animal model research, with strict quality control measures to ensure consistency, purity, and reproducibility across every batch. Each product undergoes rigorous testing and is accompanied by detailed specifications to meet the exacting standards of academic, pharmaceutical, and industrial research laboratories.
At CrescentChems, scientific integrity and compliance are paramount. All of our products are clearly labeled “For Research Use Only. Not for Human Consumption.” This commitment underscores our dedication to ethical research practices and regulatory adherence, while giving investigators confidence in the reliability of the materials they choose for their studies.
How do I prepare the Peptides for research use?
For research purposes, they must be reconstituted with bacteriostatic water (not included) in a sterile laboratory environment, following standard protocols for your specific experiments.
How does CrescentChems ensure product quality?
All peptides offered by CrescentChems are sourced exclusively from reputable suppliers and undergo independent third-party testing to confirm purity levels exceeding 99%. To ensure transparency and confidence in every product, Certificates of Analysis (CoAs) are provided on individual product pages, verifying both the structural integrity and research-grade quality of our peptides.
What payment methods are accepted?
CrescentChems accepts all major credit cards, including Visa, MasterCard, and American Express, ensuring a seamless and secure checkout experience. All transactions are processed through encrypted payment gateways to safeguard sensitive information and protect customer privacy.
Can I return or exchange a product?
Due to the sensitive nature of research peptides, returns and exchanges are not accepted once products have been shipped. We strongly encourage customers to carefully review all order details prior to checkout and ensure compliance with applicable research regulations before purchasing.
In the rare event that a product arrives damaged during shipping, please contact us immediately. CrescentChems will arrange a prompt replacement to ensure your research is not disrupted.
Who can purchase peptides from CrescentChems?
Purchases from CrescentChems are restricted to researchers and institutions aged 18 and older, and products are intended strictly for laboratory use only. To ensure compliance with our policies, customers are required to acknowledge and agree to our terms and conditions at checkout.
What is the shipping policy for CrescentChems?
All orders placed by 12:00 PM CST are shipped the same day via USPS Priority Mail. Orders placed after 12:00 PM CST will be processed and shipped the following business day. Typical delivery times within the United States are 2–3 business days.
How are peptides shipped to maintain quality?
All peptides are supplied in lyophilized form and packaged in temperature-stable materials to preserve structural integrity during transit. Orders are shipped via USPS Priority Mail for reliable delivery, with tracking information provided by email once your order has been dispatched.
Do you ship internationally?
No, at this time CrescentChems does not ship internationally. U.S. orders only.
How can I contact CrescentChems for support?
For all inquiries, please contact our support team at info@crescentchems.com or through the website’s secure contact form. We aim to respond within 24–48 hours to assist with research-related questions, product details, or order issues.